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Privacy Policy

Our privacy policy

In line with the requirements of the General Data Protection Regulations (GDPR) we are providing advice on how we use your information that we have stored through our databases and membership information records.
This document is correct as at May 2018

Keeping the information we hold up to date

It’s important that you let us know if there are any changes to your situation, contact or personal details. This is so that we can manage and protect your information, and communicate with you safely and quickly (for example, if we had to cancel an event you had booked on).

Please let us know straight away if your details change:. We will contact you using the most recent address, email or phone number you’ve given us. If you don’t tell us promptly about a change in your details, you may not receive information that could be important – or it could fall into the wrong hands.

How we use your information

We may use any information you give us about yourself and others to:
• Prevent and detect crime
• Develop, test and improve our products and services
• Conduct market research and product analysis
• Provide you with marketing material when we have your permission to do so
• Run events and promotional activities

We treat all information we hold about you as private and confidential. We will not reveal any personal details or details concerning your membership to anyone not connected with Carters Steam Fair, unless:
• You ask us to reveal the information, or we have your permission to do so
• We are required or permitted to do so by law
• It is required by law enforcement, fraud prevention or credit reference agencies
• There is a duty to the public to reveal the information, eg to other government bodies, tax authorities or regulatory bodies

The Carters Steam Fair website and emails may use cookies to collect anonymous data to administer the website. Cookies are very small text files that may be stored on your computer or mobile device when you visit a website or enable images or click on a link in an email.

These technologies enable you to navigate between web pages efficiently and to complete online application forms or surveys.

In emails (including our Mailchimp and other regular communications) they help us to understand whether you have opened the email and how you have interacted with it.

You can choose to accept or decline our cookie policy. However, online application forms and other processes require the use of cookies to function correctly.

From time to time we may change the way we use customer information. Where we believe that our contacts may not reasonably expect such a change we will let you know by email.

If you do not object to the change within 60 days of us letting you know, we will consider you to have agreed to that change.

We would like to keep you up to date with information about Carters Steam Fair activities, products and services which we think might interest you.

If you do not want to receive this information, you can contact us using the details at the end of this document.  You can also unsubscribe on our mailing lists and e-bulletins.

If you need to know more

Finding out the information we hold about you:

Customer information may be held by us in both paper form and on our IT systems and will be kept in line with our retention procedures.

If you would like a copy of the information we hold about you, you can make a Data Subject Access Request under the Data Protection Act.

Please write to:

The Data Protection Officer,
Carters Steam Fair, Brayshaw Yard, Grove Park, White Waltham SL6 3JF

Please sign your request and include your full name and address.

There may be a small charge for this service - if so, we will make this clear.

If you need to contact us for any further information, please don’t hesitate to get in touch:

admin [at]