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Privacy Policy

Carters Steam Fair Privacy Policy

Our privacy policy

In line with the requirements of the General Data Protection Regulations (GDPR) we are providing advice on how we use your information that we have stored through our databases and membership information records.
This document is correct as at May 2018

Keeping the information we hold up to date

It’s important that you let us know if there are any changes to your situation, contact or personal details. This is so that we can manage and protect your information, and communicate with you safely and quickly (for example, if we had to cancel an event you had booked on).

Please let us know straight away if your details change:. We will contact you using the most recent address, email or phone number you’ve given us. If you don’t tell us promptly about a change in your details, you may not receive information that could be important – or it could fall into the wrong hands.

How we use your information

We may use any information you give us about yourself and others to:
• Prevent and detect crime
• Develop, test and improve our products and services
• Conduct market research and product analysis
• Provide you with marketing material when we have your permission to do so
• Run events and promotional activities

We treat all information we hold about you as private and confidential. We will not reveal any personal details or details concerning your membership to anyone not connected with Carters Steam Fair, unless:
• You ask us to reveal the information, or we have your permission to do so
• We are required or permitted to do so by law
• It is required by law enforcement, fraud prevention or credit reference agencies
• There is a duty to the public to reveal the information, eg to other government bodies, tax authorities or regulatory bodies

The Carters Steam Fair website and emails may use cookies to collect anonymous data to administer the website. Cookies are very small text files that may be stored on your computer or mobile device when you visit a website or enable images or click on a link in an email.

These technologies enable you to navigate between web pages efficiently and to complete online application forms or surveys.

In emails (including our Mailchimp and other regular communications) they help us to understand whether you have opened the email and how you have interacted with it.

You can choose to accept or decline our cookie policy. However, online application forms and other processes require the use of cookies to function correctly.

From time to time we may change the way we use customer information. Where we believe that our contacts may not reasonably expect such a change we will let you know by email.

If you do not object to the change within 60 days of us letting you know, we will consider you to have agreed to that change.

We would like to keep you up to date with information about Carters Steam Fair activities, products and services which we think might interest you.

If you do not want to receive this information, you can contact us using the details at the end of this document.  You can also unsubscribe on our mailing lists and e-bulletins.

If you need to know more

Finding out the information we hold about you:

Customer information may be held by us in both paper form and on our IT systems and will be kept in line with our retention procedures.

If you would like a copy of the information we hold about you, you can make a Data Subject Access Request under the Data Protection Act.

Please write to:

The Data Protection Officer,
Carters Steam Fair, Brayshaw Yard, Grove Park, White Waltham SL6 3JF

Please sign your request and include your full name and address.

There may be a small charge for this service - if so, we will make this clear.

If you need to contact us for any further information, please don’t hesitate to get in touch:

admin [at]


DigiTickets Privacy Policy

Who we are

In this privacy policy references to "we", "us" and "our" are to Carters Steam Fair. References to "our Website" or "the Website" are to

Information collected and its use

The information we collect via the Website may include:

  1. Any personal details you knowingly provide us with through forms and our email, such as name, address, telephone number etc.
  2. In order to effectively process credit or debit card transactions it may be necessary for the bank or card processing agency to verify your personal details for authorisation outside the European Economic Area (EEA). Such information will not be transferred out of the EEA for any other purpose.
  3. Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers).
  4. Your IP Address, this is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the Website. This information is used to monitor your usage of the Website.
  5. Data recorded by the Website which allows us to recognise you and your preferred settings, this saves you from re-entering information on return visits to the site. Such data is recorded locally on your computer through the use of cookies. Most browsers can be programmed to reject, or warn you before downloading cookies, information regarding this may be found in your browsers 'help' facility.

We do not store any credit card details.

What we do with your information

Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used:

  1. To process your order, to provide after sales service (we may pass your details to another organisation to supply/deliver products or services you have purchased and/or to provide after-sales service);
  2. In certain cases we may use your email address to send you information on our other products and services. In such a case you will be offered the option to opt in/out before completing your purchase.

We may need to pass the information we collect to other companies for administrative purposes. We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use the Website and issuing our e-mails for us. Third parties will not be allowed to use your personal information for their own purposes.

Cookie Policy

Like many websites we use cookies to store and then retrieve small bits of information on your computer when you visit. This information is used to make the site work as you expect it to. It is not personally identifiable to you, but it can be used to give you a more personalised web experience.

Some of the information stored is put there by other companies whose software we have added to the site, and this can also impact your experience of other websites you may visit after leaving ours.

If you continue to use this site without taking action to prevent the storage of this information, you are effectively agreeing to this use.

If you want to learn more about the general uses of cookies, including how to stop them being stored by your computer, please visit Cookiepedia - all about cookies.

Below is a list of the different types of cookies used on this site, and an explanation of what they are used for. If you would like any more information, please get in touch.



Expiration Time


Shopping Basket


24 minutes

This cookie is used to keep track of what items are in a user's shopping basket.

Cookie Consent


1 year

This cookie is used to monitor the users consent for analytical cookies on our site. No user data is collected without this being enabled.

Google Analytics


2 years

These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
Read Google's overview of privacy and safeguarding data


24 hours


1 minute

New Relic


1 year

This cookie is used to collect information about visitor's experience of the site in terms of performance. This helps us to monitor that our systems are working quickly and effectively, and to identify any problematic areas.
Visit the New Relic website

Your Rights

You have the right to request a copy of any information that we currently hold about you. In order to receive such information please send your contact details including address to the following address:
Carters Steam Fair
Brayshaw yard, Waltham rd, White Waltham, Maidenhead, Kent

Other websites

This privacy policy only covers this website. Any other websites which may be linked to by our website are subject to their own policy, which may differ from ours.